FAQ
Frequently Asked Questions (FAQ)
1. How can I return an item?
If you're not completely satisfied with your purchase, you can return or exchange your item within 30 days of receiving it.
Simply contact our customer service team at support@verahmode.com and we’ll guide you through the process.
2. When will I receive my order?
We aim to process and ship all orders as quickly as possible.
Delivery within the UK typically takes 5–12 business days.
You'll receive a tracking link once your order has been dispatched.
3. Do you offer free shipping?
Yes! We offer free shipping within the UK on all orders.
4. How long does it take to process a return?
Once we receive your returned item, we will inspect it and process your refund or exchange within 5 business days.
You’ll receive a confirmation email once your return has been completed.
5. What if I receive a damaged or incorrect item?
We sincerely apologise if this happens!
Please contact us at support@verahmode.com within 7 days of receiving your order, including a photo of the item, and we’ll arrange a replacement or refund immediately.
6. Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible at support@verahmode.com.
We will do our best to accommodate your request if the order has not yet been shipped.
7. How can I contact customer service?
You can reach our customer service team by emailing support@verahmode.com.
We aim to respond within 24 hours on business days.